Terms and Conditions

Tariff Type: Summer 2020/2021

Deposit and Cancellation Terms and Conditions

  • 50% deposit required at time of booking. (Non-Refundable after this date)
  • Full Payment due 7 days prior to arrival (Non-Refundable after this date)

Flexibility to give you certainty

In these uncertain times, we're here to help. If you are impacted by COVID-19 our team will work with you to offer additional flexibility for amendments, changes and or cancellation. 

Ingenia Holidays Stay Credits  

Had to postpone your last holiday due to COVID-19? You can use your credit to stay at any of our 22 great parks within the next 24 months.

Tariff Type: Best Flexible Rate

We have enhanced our Best Flexible rate terms and conditions to provide greater flexibility.

Terms and Conditions

  1. The first night is payable at the time of booking, special periods including but not limited to Christmas and Easter may require additional deposits.
  2. Reservations can be amended or adjusted up until 24 hours prior to your scheduled arrival
  3. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 24 hours prior to your scheduled arrival (less an administration fee of $50).
  4. If the notice of your cancellation is received within 24 hours to your scheduled arrival time, the park may retain all monies paid.
  5. If you do not arrive on your reservation date your booking will be cancelled without refund or credit
  6. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
  7. If you wish to reduce your nights booked after the commencement of your stay with us, we regret that we are unable to refund any monies paid.

Tariff Type: Seniors Special

Terms and Conditions

  1. The first night is payable at the time of booking, special periods including but not limited to Christmas and Easter may require additional deposits. These will be communicated separately if applicable
  2. Must present valid seniors card at check-in. If not provided the rate will revert back to the Best Flexible Rate.
  3. 10% discount off our Best Flexible Rate. No further discounts will apply when booking on this rate.
  4. Reservations can be amended or adjusted up until 48 hours prior to your scheduled arrival
  5. Should you wish to cancel your booking you must notify the park 48 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 48 hours prior to your scheduled arrival (less an administration fee of $50).
  6. If the notice of your cancellation is received within 48 hours to your scheduled arrival time, the park may retain all monies paid.
  7. If you do not arrive on your reservation date your booking will be cancelled without refund or credit
  8. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
  9. If you wish to reduce your nights booked after the commencement of your stay with us, we regret that we are unable to refund any monies paid.

Tariff Type: Advanced Purchase Offer

Terms and Conditions

  1. Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
  2. Offer only available to book 28 days in advance. 20% discount off our Best Flexible Rate.
  3. Reservations cannot be cancelled, amended or adjusted after booking without penalty.
  4. If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
  5. Offer cannot be combined with any other promotional offer and is not valid with any other discount.
  6. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
  7. Offer is subject to availability and blackout dates may apply

Tariff Type: Stay 4 Pay 3

Terms and Conditions

  1. Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
  2. 100% discount off our Best Flexible Rate applies to the 4th night of stay. Minimum 4 night applies.
  3. Reservations cannot be cancelled, amended or adjusted after booking without penalty.
  4. If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
  5. Offer cannot be combined with any other promotional offer and is not valid with any other discount.
  6. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
  7. Offer is subject to availability and blackout dates may apply

Tariff Type: Mid-Week Special

Terms and Conditions

  1. Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
  2. 30% discount off our Best Flexible Rate. Minimum 2 nights. Must stay between Sunday and Thursday only.
  3. Reservations cannot be cancelled, amended or adjusted after booking without penalty.
  4. If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
  5. Offer cannot be combined with any other promotional offer and is not valid with any other discount.
  6. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
  7. Offer is subject to availability and blackout dates may apply

 

Tariff Type: Gift Vouchers and Discount Vouchers

Terms and Conditions

  1. Phone Bookings only.
  2. Not available with any other discount offer.
  3. Present voucher on check-in.
  4. Offer is subject to availability and blackout dates may apply, including School Holidays.
  5. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival.

Deposit payments, in line with specific tariff terms and conditions, are required at time of booking. Non-compliance of the below deposit terms and conditions in regards to your reservation may result in your reservation being cancelled. Please note that we do not refund should you cut short your booking. This includes shortening your stay due to inclement weather. Whilst we attempt to satisfy all special requests in regards to bookings, we are unable to guarantee any such requests. Upon check-in, you will be allocated the most appropriate cabin/site available, taking into account any special requests you may have. Please find below the specific terms and conditions that apply to each Tariff Type. The Tariff Type can be located on the confirmation email sent to you after booking. These tariff terms and conditions will also appear in the inclusions section on our website at the time of booking.

Tariff Type - TV Best Flexible Rate

  1. $50 deposit is payable at the time of booking
  2. Reservations can be amended or adjusted up until 24 hours prior to your scheduled arrival
  3. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 24 hours prior to your scheduled arrival
  4. If the notice of your cancellation is received within 24 hours to your scheduled arrival time, the park may retain all monies paid.
  5. If you do not arrive on your reservation date your booking will be cancelled without refund or credit
  6. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
  7. If you wish to reduce your nights booked after the commencement of your stay with us, we regret that we are unable to refund any monies paid.

Tariff Type - TV Every 4th Night Free

  1. $50 deposit is payable at the time of booking
  2. Minimum 4 nights must be booked
  3. Reservations can be amended or adjusted up until 24 hours prior to your scheduled arrival
  4. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 24 hours prior to your scheduled arrival
  5. If a notice of your cancellation is received within 24 hours to your scheduled arrival time, the park may retain all monies paid.
  6. If you do not arrive on your reservation date your booking will be cancelled without refund or credit
  7. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
  8. If you wish to reduce your nights booked after the commencement of your stay with us, we regret that we are unable to refund any monies paid.