Frequently asked questions
We offer pet friendly sites and cabins, subject to availability and blackout dates may apply. To book your pet-friendly stay call or email park reception.
You can find us at 23-51 Anderson Road in Woree, QLD.
We are open from 8:00am – 7:00pm, 7 days per week.
You can check-in for sites from 11:00am. Check-in for cabins is from 2:00pm.
Check-out time is 10:00am.
Yes we do! But you will need to let us know in advance so we can arrange your access.
Please contact us during office hours to arrange an after-hours check-in.
Our park is set across 28 acres of lush tropical gardens.
Cairns offers a great range of shopping centres and markets. You can stroll the Esplanade and access the popular lagoon swimming area and botanical gardens. Cairns also provides easy access to the Great Barrier Reef and Daintree Rainforest.
You can access the park from the main highway on the south side. The access point is well signed.
We offer 10 different styles of accommodation to suit all budgets and travel styles.
Yes, our tropical ensuite cabins do come in an accessible configuration. Please talk to our park team at the time of booking to ensure that we can cater for your needs.
You won’t need to bring your own linen. It is all provided (including towels) when staying in our cabin accommodation.
Yes, we do! We have a large range of grass, slab and ensuite sites available.
We have sites to suit a wide range of caravans and motorhomes, up to coach size. Please call the park to check your rigs suitability.
We sure do! Feel free to have a chat with our friendly team about your requirements.
We sure do, but be sure to book in advance!
We have a range of ensuite sites available. These are very popular, so be sure to book in advance!
We provide a dump point for use by in-house guests.
We have male/female amenities with toilets and showers. We also have an accessible bathroom and laundry facilities.
Yes, we have both washing machines and dryers available.
Our machines cost $5 per load for both the washing machines and the dryers.
Yes, we do!
There is no charge to guests to use the park’s BBQ facilities.
We sure do! Our camp kitchen includes a fridge, oven, microwave, BBQs and washing-up facilities.
Camp Fires are not permitted at this park.
Yes, our kiosk serves baked goods and snacks from 8am with more substantial options available for takeaway from 12pm.
Yes, internet access is available in the park. Speak with our reception team for more information.
We have a great range of child-friendly facilities including a splash water park, several resort style pools, two jumping cushions, a playground, tennis courts, badminton & volleyball facilities, an 18 hole mini-golf course, an interactive play area, a games room, basketball courts and an awesome range of activities, including open-air cinema and big red fire engine rides!
No, as a resort we do not offer babysitting services. We do have local companies that we are able to recommend. Please talk to the park team for more details.
Yes, cots are available for $25 for the duration of your stay. Highchairs are available for use free of charge.
Yes, but they will need to complete a Bike Licence and have a riders wristband on at all times.
There is plenty to see and do in the Cairns area. Discover the stunning marine life at the Cairns Aquarium. Take a day trip with Reef Magic Cruises out on the reef and go snorkelling or ride in a glass bottom boat. Stroll along the Cairns Esplanade, take a dip in the lagoon or do some shopping at the night markets. For something a little different, you can take the Skyrail Rainforest Cableway through the treetops. Soar over 7.5km of stunning rainforest to the Kuranda station where you can explore colourful and quirky shops and cafes. Drop by the park tour desk for more information about things to do in the region and to book a range of attractions and tours.
It is about a 30 minute drive to the beach.
It is about a 30 minute drive to the closest river.
Yes, we have two resort-style pools and plus a splash water park.
Yes, we have two jumping cushions!
You should always book in advance to avoid disappointment. You can also snag yourself some great deals by booking in advance!
Our tariffs vary throughout the year. You can get some great deals on holidays during the quieter months, whilst during the peak summer months, you are looking at higher rates.
We accept Visa and Mastercard.
This may vary depending on the time of year you are looking to stay. It is best to check your exact dates to ensure you are provided with accurate information
Our cancellation policy can vary depending on the time of year and the rate you book. It is best to confirm this at the time of booking or by checking the terms and conditions page for a general policy.
We have a manager on site and security is also available after-hours.
Tell us! A positive guest experience is what we are about! Don’t be afraid to have a chat with one of our friendly team or our park manager if you have any issues. If we can do anything to make your stay more enjoyable, please let us know so we can look into it straight away!
Ingenia Holidays is an ever-expanding portfolio of properties spread throughout coastal and regional NSW and Queensland. Check the park list on the main toolbar to see exactly where our parks are located.
Yes, we do! Please talk to our park team for more details.
Watch this space, we are working on it!
Yes, we are a Big4 park.
Our park is located 7km from the Cairns city centre, which is only about 10 minutes by car. There is also have a bus stop on the main entry point which connects our park to the Cairns city centre, 7 days a week.
Yes, heated during the Winter and chilled dring the Summer.
Yes, you are more than welcome to have visitors to your site or cabin for the day at a fee of $20 per person per day. All visitors must park their car in the visitors car park. Please register your guests with reception so that we are aware of who is in the resort at any one time, (overnight visitors attract the usual tariffs). Unfortunately visitors are not permitted during school holiday and peak periods as we have discovered that this inundates the resort and its facilities and has a negative impact on our paying guests’ enjoyment. All visitors must be registered at Reception.