SUPPORT HUB

COVID-19 TRAVEL UPDATE

Safe holidays are great holidays

Our team is standing by ready to help. We’ll bring you the latest news and information right here, as well as on our Facebook page. As a community, we are doing what we can to help combat COVID-19.

 

To view the latest State health orders follow the links below:

New South Wales Government Updates:

NSW Public Heath Orders

Current Hotspots

Queensland Government Updates:

QLD Public Health Orders

Current Hotspots

Your safety and security is our priority. As a community, we are doing what we can to help combat COVID-19. 

We have implemented a few changes to make sure your great break is a safe one too.

These include:

  • Signage in place to ensure we keep the right distance between us
  • Contactless check-in for your health and safety
  • Enhanced cleaning and sanitisation of surfaces and high-touch areas
  • Installation of hand sanitisation stations in shared spaces
  • In our cabin accommodation, we have removed paper signage and guest directories.
  • Cabin door seals - to give you peace of mind your cabin has been thoroughly cleaned and sanitised

Facility Update

BBQ Facilities

Camp Kitchen

Kiosk

Open

Amenities Blocks

Open

Restaurant or Cafe

Open

Laundry Facilities

Open

Dump Point

Open
Open

Water Slide

Indoor  Swimming Pool

Swimming Pool

Open

Kids Club Activities

Equipment Hire

Open

Playground

Tennis / Ball Court

Open

Mini Golf

Open

Games Rooms

Gym

Outdoor Movies

Open

Open

Closed

Contact Park

Please note that Social Distancing of 1.5m per person or one person per 4m2 applies. 

Maximum person limits for facilities apply as indicated by signage.

FREQUENTLY ASKED QUESTIONS

During this time of uncertainty, we want to assure you we are here to help!

What is Ingenia Holidays doing to reduce the risk of COVID-19?

Your safety and security is our priority. We have implemented the following changes across our parks:

- Contactless check-in

- Enhanced cleaning and sanitisation of surfaces and high-touch areas

- Installation of hand sanitisation stations

- The introduction of cabin door seals 

What is your cancellation policy?

You'll find our standard terms and conditions here.

What should I do about my exisiting booking?

Fill out the form below and we'll get back to you within 48 hours.

Looking for more information on COVID-19 and travel restrictions?

Click the following links to view the latest advice from the government:

Queensland 

New South Wales

GOT A QUESTION?

Simply fill out the form below and they will be in contact within 24 hours.

© 2020 Copyright Ingenia Holidays