SUPPORT HUB

COVID-19 TRAVEL UPDATE

SAFE HOLIDAYS ARE GREAT HOLIDAYS

As restrictions begin to lift, we’ll bring you the latest news and information right here, as well as on our Facebook page. As a community, we are doing what we can to help combat COVID-19. We have implemented a few changes to make sure your great break is a safe one too. 

Your safety and security is our priority. As a community, we are doing what we can to help combat COVID-19. 

We have implemented a few changes to make sure your great break is a safe one too.

These include:

  • Signage in place to ensure we keep the right distance between us
  • Contactless check-in for your health and safety
  • Enhanced cleaning and sanitisation of surfaces and high-touch areas
  • Installation of hand sanitisation stations in shared spaces
  • In our cabin accommodation, we have removed paper signage and guest directories.
  • Cabin door seals - to give you peace of mind your cabin has been thoroughly cleaned and sanitised

Facility Update

BBQ Facilities

Open

Amenities Blocks

Open

Dump Point

Camp Kitchen

Open

Restaurant or Cafe

Open

Water Slide

Open

Kiosk

Open

Laundry Facilities

Splash Park

Open

Swimming Pool

Playground

Games Rooms

Kids Club Activities

Open

Tennis / Ball Court

Gym

Open

Equipment Hire

Open

Mini Golf

Outdoor Movies

Open

Open

Closed

Contact Park

New South Wales

NSW is currently only open for essential travellers, essential workers and those who cannot return home. 

Our NSW parks will open to tourism guests from 1 June

QUEENSLAND

QLD is currently only open for essential travellers and workers.

Our QLD parks will open to tourism guests from 1 June 2020.

Fill out the form below and we'll get back to you within 48 hours.

What should I do about my exisiting booking?

Your safety and security is our priority. We have implemented the following changes across our parks:

- Contactless check-in

- Enhanced cleaning and sanitisation of surfaces and high-touch areas

- Installation of hand sanitisation stations

- The introduction of cabin door seals 

What is Ingenia Holidays doing to reduce the risk of COVID-19?

You'll find our standard terms and conditions here.

What is your cancellation policy?

Click the following links to view the latest advice from the government:

Queensland 

New South Wales

Looking for more information on COVID-19 and travel restrictions?

FREQUENTLY ASKED QUESTIONS

During this time of uncertainty, we want to assure you we are here to help!

GOT A QUESTION?

Simply fill out the form below and they will be in contact within 24 hours.

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