Flexibility to give you certainty

In these uncertain times, we’re here to help. If you are impacted by COVID-19 our team will work with you to offer additional flexibility for amendments, changes, and or cancellation. 

Ingenia Holidays Stay Credits  

Had to postpone your last holiday due to COVID-19? You can use your credit to stay at any of our parks within the next 24 months.

Gift Vouchers and Discount Vouchers

Terms and Conditions

  1. Phone Bookings only.
  2. Not available with any other discount offer.
  3. Present voucher on check-in.
  4. Offer is subject to availability and blackout dates may apply, including School Holidays.
  5. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival.

Tariff Type: Summer 22/23 Pre Sale

Deposit Schedule:

  • First night deposit is due at time of booking. 
  • Full Payment is due 30th September 2022. 
  • Bookings made after 30th September 2022 require full payment at time of booking
  • Please contact the park directly if you wish to make progress payments up until 30 September 2022.

Terms and Conditions:

  • Should you wish to cancel or change your booking before 30 September 2022, the park will retain the first night deposit.
  • If the notice of your cancellation is received after 30 September 2022, the park may retain all monies paid.
  • If you do not arrive on your reservation date your booking will be cancelled without refund or credit
  • If you wish to reduce your nights booked after the commencement of your stay with us, we regret that we are unable to refund any monies paid.
  • Offer cannot be combined with any other promotional offer and is not valid with any other discount.
  • Name on the reservation must be the same as the credit cardholder’s name and same individual must check-in for the stay

Tariff Type: Best Flexible Rate

Terms and Conditions

  1. The first night is payable at the time of booking, special periods including but not limited to Christmas and Easter may require additional deposits.
  2. Reservations can be amended or adjusted up until 24 hours prior to your scheduled arrival
  3. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 24 hours prior to your scheduled arrival (less an administration fee of $50).
  4. If the notice of your cancellation is received within 24 hours to your scheduled arrival time, the park may retain all monies paid.
  5. If you do not arrive on your reservation date your booking will be cancelled without refund or credit
  6. Name on the reservation must be the same as the credit cardholder’s name and same individual must check-in for the stay
  7. If you wish to reduce your nights booked after the commencement of your stay with us, we regret that we are unable to refund any monies paid.

Tariff Type: Seniors Special

Terms and Conditions

  1. The first night is payable at the time of booking, special periods including but not limited to Christmas and Easter may require additional deposits. These will be communicated separately if applicable
  2. Must present valid seniors card at check-in. If not provided the rate will revert back to the Best Flexible Rate.
  3. 10% discount off our Best Flexible Rate. No further discounts will apply when booking on this rate.
  4. Reservations can be amended or adjusted up until 48 hours prior to your scheduled arrival.
  5. Should you wish to cancel your booking you must notify the park 48 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 48 hours prior to your scheduled arrival (less an administration fee of $50).
  6. If the notice of your cancellation is received within 48 hours to your scheduled arrival time, the park may retain all monies paid.
  7. If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
  8. Name on the reservation must be the same as the credit cardholder’s name and same individual must check-in for the stay.
  9. If you wish to reduce your nights booked after the commencement of your stay with us, we regret that we are unable to refund any monies paid.

Tariff Type: Advanced Purchase Offer

Terms and Conditions

  1. Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
  2. Offer only available to book 28 days in advance. 20% discount off our Best Flexible Rate.
  3. Reservations cannot be cancelled, amended or adjusted after booking without penalty.
  4. If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
  5. Offer cannot be combined with any other promotional offer and is not valid with any other discount.
  6. Name on the reservation must be the same as the credit cardholder’s name and same individual must check-in for the stay.
  7. Offer is subject to availability and blackout dates may apply.