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FAQs

Is your caravan park pet friendly?

Yes it is! Pets are welcome on our caravan and camping sites. However, it is best to check the availability of pet friendly sites with the park prior to booking. 

Are dump points provided at caravan parks?

We provide a dump point for in house guest use - but do not accept chemical toilets

How close is the caravan park to the town centre?

12km  from the Rouse Hill Shopping Centre and just 7km from the Windsor shops

What facilities does the town offer?

There is a Shopping mall with a large range of shops, supermarkets, cinema, as well as restaurants and cafes

Do you have caravans sites as well as cabins?

We have a variety of caravan and camping sites to suit a wide range of caravans and tents

What type of cabins do you have?

We have basic accommodation through to three bedroom Villas.

What size caravans and motorhomes?

We have a variety of sites available to suit a range of caravan and mororhome sizes.  We can accommodate anything up to 24ft and even 5th wheelers

Do you have room fro big rigs and motorhomes?

We sure do! We cater for most motorhomes with limited space for 5th wheelers, due to limited spots always call ahead to make your booking!

What size sites do you have?

We have a variety of caravan and camping sites, always call the property check your rigs suitability.

Do you have sites that fit camper trailers?

We sure do but make sure you book in advance!

What type of amenities do you offer?

We have an amenities block with male and female toilets and showers, a disabled bathroom is also available. Coin operated laundry facility is also available.

Do you have washing machines and dryers for guest use?

Yes

How much is it to use your washing machine/dryer?

$3 per wash, $3 per dry

Do you have ensuite facilities for caravan and camping?

We have a variety of ensuite sites available; make sure you book in advance!

What is the minimum reservation period?

Depending upon the time of year you are looking to stay, its best to check your exact dates to ensure you are provided with accurate information.

What are your park opening hours?

9am - 6pm Monday to Saturday and 9am to 5pm Sunday - these hours may change during quieter periods.

Do you allow fires?

Unfortunately we do not allow fires

Do you have BBQ facilities?

We sure do! We have BBQ facilities near the swimming pool and in the Camp kitchen area

Is there a charge to use your BBQ facilities?

No use of the barbeques is free of charge

Do you have a camp kitchen?

We sure do! We have a facility perfect for the caravan and camping lifestyle.

Do you allow children to ride bikes, scooter, ripsticks and roller blades?

Of course we do, but they will need to complete a Bike License and have a rider’s wristband on at all times

How far are you from the beach?

It’s a bit of a drive, about an hour from both Bondi and Manly

How far are you from the river?

We are a about a 12 minute drive to the closest river

If staying in a cabin do we need to bring our own linen?

No, we provide all linen for all beds (that includes towels!).

Do I need to book before I arrive?

You should always book in advance to avoid disappointment; you can also snag yourself some great deals by booking in advance!

What are your tariffs?

Our tariffs vary throughout the year, you can get some great deals on breaks away during the quieter months, whilst during the peak summer months you are looking at higher rates.

How big is the park?

13 Hectares

What facilities do you have for children?

We have a lovely Swimming pool and playground as well as a games room

What is access like to the property?

We are easy to find, there is direct street access with entry at the boom gates. - not far from Windsor Road (2km)

Where are you located?

227 Commercial Road, Vineyard, NSW  

What is there to do in the surrounding areas?

The park is close to the Hawkesbury River and a short drive to Wisemans Ferry. There are great golf courses and its a short drive to entertainment in both Rouse Hill and Penrith.

Do you have internet access?

We offer Wi-Fi near the restaurant in the park 

Do you have a shop onsite?

We have a small kiosk onsite selling a limited amount of supplies.

Do you have a restaurant onsite?

Yes, however please call to confirm that the restaurant is open and not closed for a private function.

Do you have a kiosk onsite?

We have a small kiosk onsite selling a limited amount of supplies.

What time is check-in?

You can check-in any time from 2pm through till 5pm

What time is check-out?

Check-out is 10am unless prior arrangement.

Do you allow late arrivals?

We sure do! But you will need to let us know in advance so as we can arrange your access!

What is your cancellation policy?

Our cancellation policy can vary depending upon the time of year you book and rate you book. It is best to confirm this at the time of your reservation or check on the terms and conditions page for a general policy.

What if I have a complaint?

Tell us! A positive guest experience is what we are about! If we can do anything to make your stay more enjoyable please let us know!

What other Holiday Parks do you own?

Ingenia Holidays is an ever expanding portfolio of properties spread through costal and regional NSW and South East Queensland. Check the parks list on the main toolbar to see exactly where our parks are located.

Do you have annual vans?

We don’t offer annual holiday rentals.

Do you offer permanent housing?

We do offer permanent lifestyle accommodation options, it best to contact us directly to discuss availability.

Do you have a pool?

We sure do! It wouldn't be a holiday park without a pool!

Do you have a jumping Cushion?

We don't have a Jumping Cushion but we do have some other great facilities

Do you have a loyalty program?

Watch this space, we are working on it!

What is your late check-in proceedure?

If you intend to check-in after hours please contact during office hours to arrange entry.

What if I need assistance out of hours?

For after hour’s assistance dial the park number 02 9627 1847.  This is diverted to the manager or caretaker at night and your call will be answered.

Is there onsite management or caretaker?

We have a caretaker onsite who is happy to help should you require emergency assistance after hours

What credit cards do you accept?

Visa and MasterCard

Weather

14°C

Partly cloudy

Wind: Northwest, 3.1km/h

Pressure: 1023 hPA

Sunrise: 6:55AM Sunset: 4:55PM

Ingenia Holidays
Avina

TripAdvisor

Ingenia Holidays
Avina