Travel Advice – Bush Fires across NSW and QLD

Important Update 10am, Saturday 25 January 2020

OCEAN LAKE AND BROULEE NOW OPEN

We are happy to report that our teams at Ingenia Holidays Ocean Lake and Ingenia Holidays Broulee have been working hard and we are open and ready again to welcome guests.

As we are still in an active bushfire region, we ask that you check all warnings before travelling.

FIRE WARNING LEVELS: http://www.rfs.nsw.gov.au/fire-information/fdr-and-tobans
RFS FIRES NEAR ME: https://www.rfs.nsw.gov.au/fire-information/fires-near-me
LIVE TRAFFIC: https://www.livetraffic.com
TWITTER: https://twitter.com/NSWRFS
AIR QUALITY: https://www.dpie.nsw.gov.au/air-quality

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Important Update at 10am, Friday 24 January 2020

DO NOT TRAVEL TO OCEAN LAKE OR BROULEE UNTIL FURTHER NOTICE

PARKS OPEN: Lake Conjola is operational and welcoming guests, however, all guests are encouraged to re-assess their need to travel to the NSW South Coast.

Ocean Lake and Broulee Holiday Parks are CLOSED. Do not travel to these locations. There is no power and supporting services and limited telecommunications to Ocean Lake and Broulee.

Guests with reservations at Ocean Lake and Broulee over the closed period will be contacted by Ingenia Holidays at the end of the Fire Emergency event.

Guests will be provided with updates and are encouraged to check IngeniaHolidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

Guests seeking to make contact with Ingenia Holidays are encouraged to email info@ingeniaholidays.com.au, include name, return phone number and reservation details, or contact the Ingenia Holidays Bush Fire hotline on 07 3326 5825.

Before you hit the road this summer, we strongly encourage all our guests to plan their journey and assess their own personal circumstances for safety. We’ve included some handy links below that will get you from Home to Holiday safely. As we say, the best journeys are well-planned journeys.

New South Wales travel advice:

Live traffic updates – https://www.livetraffic.com/desktop.html
Weather conditions – www.bom.gov.au/nsw/forecasts
Rural Fire Service – https://www.rfs.nsw.gov.au/fire-information

NSWRFS TWITTER – https://twitter.com/NSWRFS
NSWRFS FACEBOOK – https://www.facebook.com/nswrfs/

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Important Update at 4:00pm, Thursday 23 January 2020:

INGENIA HOLIDAYS OCEAN LAKE -  DO NOT TRAVEL TO INGENIA HOLIDAYS OCEAN LAKE – due to increased fire activity in this area the park has been evacuated and is CLOSED.

Before you hit the road this summer, we strongly encourage all our guests to plan their journey and assess their own personal circumstances for safety. We've included some handy links below that will get you from Home to Holiday safely. As we say, the best journeys are well-planned journeys.

New South Wales travel advice:

Live traffic updates https://www.livetraffic.com/desktop.html
Weather conditions www.bom.gov.au/nsw/forecasts
Rural Fire Service - https://www.rfs.nsw.gov.au/fire-information

Any guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays. For Bush Fire reservation inquiries guests are encouraged to email info@ingeniaholidays.com.au or contact the Ingenia Holidays Bush Fire hotline on 07 3326 5825.

Guests will be provided with daily updates and are encouraged to check IngeniaHolidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

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Important Update at 6:00pm, Tuesday 14 January 2020

The NSW South Coast is now officially back open for business and we’re thrilled to be reopening and welcoming guests back to our three holiday parks ahead of this weekend.

Open from 11am Wednesday 15th January 2020:

Open from 11am Friday 17th January 2020

Fire conditions over recent weeks have been catastrophic, the loss and devastation experienced almost beyond comprehension, and in parts unprecedented. As communities moved into recovery it’s been uplifting to see neighbours helping neighbours and mates helping mates. The Aussie spirit is alive and well on the NSW South Coast.

We’d like to offer a heartfelt and sincere thank you to our Ingenia Holidays teams who have worked tirelessly and gone above and beyond as we evacuated and closed our three South Coast Holiday Parks at the busiest time of year. Our same teams have now worked even harder to clean-up and ready our parks to re-open ready for guests.

We’ve had tremendous support from NSW Emergency Services, and would particularly like to acknowledge and thank the NSW Rural Fire Service, Fire and Rescue NSW, NSW Ambulance, NSW Police Force, and other first responders who’ve been unwavering in their efforts to protect life and property.

Now more than ever the NSW South Coast needs visitors! It’s tourism dollars that’ll help this region recover and allow local economies to flourish and grow. Most importantly it’ll see our friends, family members, and colleagues who call the South Coast home the opportunity to welcome visitors back.

As our passionate and dedicated teams complete final checks we’d like to extend a big welcome back to all our guests due to arrive at Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake over the days ahead.

We wish you safe travels and a very happy stay on the NSW South Coast.

Sincerely,

Krystal, Tess and Maria.

 

Krystal Bourke, Park Manger Ingenia Holidays Lake Conjola  

Tess Clark, Park Manager Ingenia Holidays Broulee

Maria Hulm, Park Manager Ingenia Holidays Ocean Lake

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Important Update at 6:00pm, Monday 13 January 2020

Our park teams are working hard to complete final preparations to re-open Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake. We anticipate each park to re-open on or before Friday 17th January 2020, this advice is subject to change at any time.

Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake remain closed. We’d like to acknowledge our park teams who are working tirelessly and have gone above and beyond to ready each park for our guests. Four sleeps to go!  

Any guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays. For Bush Fire reservation inquiries guests are encouraged to email info@ingeniaholidays.com.au or contact the Ingenia Holidays Bush Fire hotline on 07 3326 5825.

Guests will be provided with daily updates and are encouraged to check ingeniaholidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

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Important Update at 4:00pm, Sunday 12 January 2020

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE.

NOTICE ON RE-OPENING: INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE – it is anticipated these locations will open on or prior to Friday 17th January 2020. This advice is subject to change at any time.

INGENIA HOLIDAYS LAKE CONJOLA – post fire clean-up has been extensive. We anticipate Ingenia Holidays Lake Conjola to re-open on or prior to Friday 17th January 2020. Some Cabin accommodation will remain closed whilst remediation works are finalised, affected guests will be contacted directly by Ingenia Holidays. This advice is subject to change at any time. Restrictions are in place for access to Lake Conjola Entrance road. Guests are encouraged to have a printed copy of their reservation confirmation handy to present to Shoalhaven Council contractors at the checkpoint from the Princess Highway turnoff.

Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake REMAIN CLOSED. Do not travel to these locations.

Our Park team continue to work to ensure parks are safe and clean prior to re-opening. Guests seeking to return to any Park to collect belongings and possessions will be advised when it is safe to return.

Guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays. For Bush Fire reservation inquiries guests are encouraged to email info@ingeniaholidays.com.au or contact the Ingenia Holidays Bush Fire hotline on 07 3326 5825.

Guests will be provided with daily updates and are encouraged to check IngeniaHolidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

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Important Update at 4:30pm, Saturday 11 January 2020

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE.

Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake REMAIN CLOSED.

Do not travel to these locations, all guests are encouraged to re-assess their need to travel to NSW South Coast. Guests seeking to return to any Park to collect belongings and possessions will be advised when it is safe to return.

Our Park teams are working hard to ensure essential services are restored, and that all parks are safe and clean. Due to changing conditions we are unable to provide guidance around an anticipated re-opening dates. Guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays.

For Bush Fire reservation inquiries guests are encouraged to email info@ingeniaholidays.com.au or contact the Ingenia Holidays Bush Fire hotline on 07 3326 5825. Guests will be provided with daily updates and are encouraged to check ingeniaholidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

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Important Update at 3:30pm, Friday 10 January 2020

Update; at 3.30pm, Friday 10 January 2020:

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE.

FIRE WARNING FROM NSW RURAL FIRE SERVICE: predicted fire spread for Friday 10 January 2020. Severe to Extreme fire danger is forecast for parts of NSW, including southern areas of the state. More info available; https://www.rfs.nsw.gov.au/fire-information/predicted-fire-spread-for-friday-10-jan-2020

Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake REMAIN CLOSED. Do not travel to these locations, all guests are encouraged to re-assess their need to travel to NSW South Coast.

Guests seeking to return to any Park to collect belongings and possessions will be advised when it is safe to return. Our Park teams are working hard to ensure essential services are restored, and that all parks are safe and clean. Due to changing conditions we are unable to provide guidance around an anticipated re-opening dates.

Guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays. For Bush Fire reservation inquiries guests are encouraged to emailinfo@ingeniaholidays.com.au or contact the Ingenia Holidays Bush Fire hotline on 07 3326 5825.

Guests will be provided with daily updates and are encouraged to check IngeniaHolidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

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Important Update at 5:00pm, Thursday 9 January 2020

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE.

Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake REMAIN CLOSED. Do not travel to these locations, all guests are encouraged to re-assess their need to travel to NSW South Coast.

Guests seeking to return to any Park to collect belongings and possessions will be advised when it is safe to return. Our Park teams are continuing to ready each location to reopen by making sure essential services are restored, and that parks are safe and clean before welcoming guests back.  

Guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays. For Bush Fire reservation inquiries guests are encouraged to email info@ingeniaholidays.com.au or contact the Ingenia Holidays Bush Fire hotline on 07 3326 5825.

Guests will be provided with daily updates and are encouraged to check IngeniaHolidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

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Important Update at 4:00pm, Wednesday 8 January 2020

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE.
Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake REMAIN CLOSED. Do not travel to these locations, all guests are encouraged to re-assess their need to travel to NSW South Coast.
 
Guests seeking to return to any Park to collect belongings and possessions will be advised when it is safe to return. Our Park teams are now busy readying each location to reopen by making sure essential services are restored, and that parks are safe and clean before welcoming guests back.
 
Guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays. For Bush Fire reservation inquiries guests are encouraged to email info@ingeniaholidays.com.au or contact the Ingenia Holidays Bush Fire hotline on 07 3326 5825.
 
Guests will be provided with daily updates and are encouraged to check IngeniaHolidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

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Important Update at 10:00am, Tuesday 7 January 2020

For any tourist whose booking has been impacted by the NSW Bushfires, we have setup a hotline to call to discuss your booking. We are anticipating a large call volume and we appreciate your patience while we work through everyone that was impacted. We have a voicemail setup on this line, so if we can’t get to you, please leave us a message and we will call back as soon as we can. The number for this hotline is 07 3326 5825. You can also email us at info@ingeniaholidays.com.au

Thank you for your understanding through this difficult time. We appreciate all the support and messages we have received and our teams look forward to welcoming you back to our parks soon.

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Important Update at 2:00pm, Monday 6 January 2020

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE.

Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake REMAIN CLOSED. Do not travel to these locations, all guests are encouraged to re-assess their need to travel to NSW South Coast.

Guests seeking to return to any Park to collect belongings and possessions will be advised when it is safe to return. Our immediate priority is to make each Park safe, complete impact assessments and re-establish critical services (Telecommunications/ Electricity).

Guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays at the end of the Fire Emergency event. For urgent inquiries guests are encouraged to email info@ingeniaholidays.com.au, include Name, return phone number and reservation details.

Guests will be provided with daily updates and are encouraged to check IngeniaHolidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS.

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Important Update at 2:00pm, Sunday 5 January 2020

Update; at 2pm, Sunday 5 January 2020: DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE. Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake REMAIN CLOSED. Do not travel to these locations, all guests are encouraged to re-assess their need to travel to NSW South Coast. Guests affected by the Fire Emergency event with reservations over the closed period will be contacted by Ingenia Holidays at the end of the Fire Emergency event. Guests will be provided with daily updates and are encouraged to check IngeniaHolidays.com.au and our Ingenia Holidays Facebook page for the latest information. We may also be in contact via text SMS. Guests seeking to make contact with Ingenia Holidays are encouraged to email info@ingeniaholidays.com.au, include Name, return phone number and reservation details.

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Important Update at 1:30pm, Friday 3 January 2020

ALL RESIDENTS AND GUESTS AT INGENIA HOLIDAYS LAKE CONJOLA ARE ADVISED TO LEAVE NOW.

NSW RURAL FIRE SERVICE HAS ISSUED AN EVACUATION ADVICE FOR ALL TOURISTS AND VISITORS TO THE LAKE CONJOLA REGION INCLUDING RESIDENTS AND GUESTS AT INGENIA HOLIDAYS AND LIFESTLYE LAKE CONJOLA.

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA UNTIL FURTHER NOTICE.

Do not travel in to the NSW South Coast region. We will be in contact directly with guests regarding cancellations and reservation changes once the emergency situation has been resolved.

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Important Update at 10:00am, Friday 3 January 2020

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE.

Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake are CLOSED. Do not travel to these locations, guests are encouraged to re-assess their need to travel to NSW South Coast.

Access to our three holiday parks is restricted. Roads surrounding the NSW South Coast are heavily congested with limited and or no access. There is no power and supporting services and limited telecommunications at each location.

We recommend regular checks of NSW Rural Fire Service, Live Traffic NSW our Ingenia Holidays Facebook page and website for the most up-to date information. We may also be in contact via text SMS.

NSW Government Disaster Assistance (click here to visit website)

The Disaster Welfare Assistance Line is currently open every day - 1800 018 444 from 8:30am - 4:30pm

Evacuation Centres OPEN

Eurobodalla LGA

  • Hanging Rock Sports Club Function Centre, Hanging Rock Place, Batemans Bay NSW 2536 - open 8am to 8pm, until further notice
  • Moruya Basketball Stadium (within Moruya Showground), Albert Street, Moruya NSW 2537 - open from 8am on 31 December 2019, until further notice
  • Narooma Leisure Centre, 100 Bluewater Drive, Narooma NSW 2546 - open from 8am on 31 December 2019, until further notice

Bega Valley Shire LGA

  • Bega Showground, High Street, Bega NSW 2550 - open until further notice
  • Eden Fishermans Club – 217 Imlay Street Eden NSW 2551 -open 9am to 5pm
  • Merimbula Club Sapphire,  119 Main St, Merimbula  NSW  2548 - open until further notice

City of Shoalhaven LGA

  • Ulladulla Civic Centre – 81B Princes Highway, Ulladulla NSW 2539 - open until further notice
  • Bomaderry Bowling Club - 154 Meroo Street, Bomaderry  NSW 2541 - open 7am to 7pm
  • St Georges Basin Country Club - 11 Paradise Beach Road, Sanctuary Point NSW  2540 - open 7am to 7pm

 

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Important update: Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake at 10:00am, Thursday 2 January 2020.

 

DO NOT TRAVEL TO INGENIA HOLIDAYS LAKE CONJOLA, INGENIA HOLIDAYS BROULEE AND INGENIA HOLIDAYS OCEAN LAKE UNTIL FURTHER NOTICE.

ADVICE FROM NSW RURAL FIRE SERVICE – TOURIST LEAVE ZONE DOWNLOAD Tourist Leave Zones South Coast (PDF)

Access to our three holiday parks (Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake) is currently restricted. Roads surrounding the NSW South Coast are heavily congested with limited and or no access. There is no power and supporting services and limited telecommunications at each location. We recommend regular checks of NSW Rural Fire Service, Live Traffic NSW our Ingenia Holidays Facebook page and website for the most up-to date information. We may also be in contact via text SMS.

 

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Important update: Ingenia Holidays Lake Conjola, Ingenia Holidays Broulee and Ingenia Holidays Ocean Lake at 12 noon, Wednesday 1st January 2020.

Ingenia Holidays is urging all guests to due to arrive at Ingenia Holidays Lake Conjola, Broulee and Ocean Lake to delay travel and arrival for 48 hours. Further updates from Ingenia Holidays will be provided over this time. Access to our three holiday parks is currently restricted. Roads surrounding the South Coast are heavily congested with limited and or no access. There is no power and supporting services and limited telecommunications. Our Park and Operations team are currently assessing the impact of the recent fires and assisting emergency services. We recommend regular checks of NSW RFS, traffic alerts and our Ingenia Holidays Facebook page and website for the most up-to date information. We may also be in contact via text SMS.

 

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Update: Ingenia Holidays Lake Conjola at 9am, Wednesday 1st January 2020.

We wish to advise there was a fire at Lake Conjola yesterday (31 December, 2019). The fire reached Ingenia Lifestyle and Holidays Lake Conjola. Two homes were destroyed and we are continuing to assess as information is available. There is some damage to the Holiday Park. We are continuing to work with emergency resources and confirm at this stage we are not aware of any significant injuries to our residents or guests. Please note – there is currently no access via road to Lake Conjola, no power and extremely limited phone communication. As further information is available we will provide updates. 

 

Before you hit the road this summer, we strongly encourage all our guests to plan their journey and assess their own personal circumstances for safety. We've included some handy links below that will get you from Home to Holiday safely. As we say, the best journeys are well-planned journeys.

We recommend prior to departure checking your email for any important updates from Ingenia Holidays. We may also be in contact via text message.

 

New South Wales travel advice:

Live traffic updates - https://www.livetraffic.com/desktop.html
Weather conditions - www.bom.gov.au/nsw/forecasts
Rural Fire Service - https://www.rfs.nsw.gov.au/fire-information

 

Queensland travel advice:

Live traffic updates - https://qldtraffic.qld.gov.au/
Weather conditions - www.bom.gov.au/qld/forecasts
Rural Fire Service -  https://www.ruralfire.qld.gov.au/map/Pages/default.aspx