• Nepean River

FAQs

Is your caravan park pet friendly?

Unfortunately we do not accept pets in either cabins or on sites.

Are dump points provided at caravan parks?

We provide a dump point for the use of in house guests.

How close is the caravan park to the town centre?

We are 6kms away from Penrith and 4kms away from Lennox.

What facilities does the town offer?

Being in Western Sydney there is so much to do in the local area! Penrith World of Entertainment is just 5km, Wet 'n' Wild Sydney is under half an hour away, we are at the gateway to the Blue Mountains which are beautiful for a day trip, Westfield Penrith is just up the road and being right on the Nepean River we are in easy access to the International Regatta Centre as well as beautiful running tracks and state of the art sporting complexes.

Do you have caravan sites as well as cabins?

We have limited caravan and camping sites, it is always best to call the property and check the site sizes prior to booking.  

What type of cabins do you have?

We have a wide variety of cabin accommodation to suit all needs and budgets.

Do you have room for big rigs and motorhomes?

We sure do, but spots are limited so always call ahead to make your booking!

What size sites do you have?

We have a variety of caravan and camping sites, always call the property to check your rigs suitability.

Do you have sites that fit camper trailers?

We sure do but make sure you book in advance!

What type of amenities do you offer?

An amenities block with bathroom facilities, baby bath and laundry facilities. We also have a function room, and kiosk.

Do you have washing machines and dryers for guest use?

Yes.

How much is it to use your washing machine/dryer?

$4.00 (4 x $1 coins).  

Do you have ensuite facilities for caravan and camping?

Unfortunately we do not offer ensuite sites.

What is the minimum reservation period?

Depending upon the time of year you are looking to stay, minimum stays may be required (particulary during school holidays or peak seasons). It is best to check the booking conditions once you have decided on your exact dates to ensure you are provided with accurate information.

What are your park opening hours?

Mon - Fri 9:00am to 5:30pm; Sat and Sun 9:00am – 5:00pm.

Do you allow fires?

No.

Do you have BBQ facilities?

We sure do! It wouldn't be Australian not too!

Is there a charge to use your BBQ facilities?

We do not charge for the use of BBQ's.

Do you have a camp kitchen?

We sure do! We have a modest facility perfect for the caravan and camping lifestyle.

Do you allow children to ride bikes, scooter, rip sticks and roller blades?

Of course we do, but they will need to complete a Bike License and have a rider’s wristband on at all times.

How far are you from the beach?

It’s a pretty decent drive, best not to expect a coastal getaway when heading to Ingenia Holidays BIG4 Nepean River.

How far are you from the river?

Our park backs on to the Nepean River with shrub separating the park to the Nepean River Walk.

If staying in a cabin do we need to bring our own linen?

No, we provide all linen for all beds (that includes towels!).

Do I need to book before I arrive?

You should always book in advance to avoid disappointment; you can also snag yourself some great deals by booking in advance!

What are your tariffs?

Our tariffs vary throughout the year, you can get some great deals on breaks away during the quieter months, whilst during the peak summer months you are looking at higher rates.

What facilities do you have for children?

We have a lovely resort style swimming pool and children’s playground.

What is access like to the property?

Our park is easily accessible from the road, entrance through the front boom gates.

Where are you located?

91-95 Mackellar Street, Emu Plains NSW 2750.

What is there to do in the surrounding areas?

Being in Western Sydney there is so much to do in the local area! Penrith World of Entertainment is just 5km, Wet 'n' Wild Sydney is under half an hour away, we are at the gateway to the Blue Mountains which are beautiful for a day trip, Westfield Penrith is just up the road and being right on the Nepean River we are in easy access to the International Regatta Centre as well as beautiful running tracks and state of the art sporting complexes.

Do you have internet access?

We offer Wi-Fi throughout the park (there may be a cost associated with this please contact us for details).  

Do you have a shop onsite?

We don't have a shop onsite but you will able to pick up all of your supplies with a quick trip into town.  

Do you have a restaurant onsite?

We don't have a restaurant onsite but we are close enough to Penrith and Emu Plains where you will find a variety of dining options.  

Do you have a kiosk onsite?

We don't have a kiosk but we do sell limited drinks and ice creams.

What time is check-in?

You can check-in any time from 2pm through till 5pm.  

What time is check-out?

Check-out is 10am unless prior arrangement.

Do you allow late arrivals?

We sure do! But you will need to let us know in advance so as we can arrange your access!

What is your cancellation policy?

Our cancellation policy can vary depending upon the time of year you book and rate you book. It is best to confirm this at the time of your reservation or check on the terms and conditions page for a general policy.

What if I have a complaint?

Tell us! A positive guest experience is what we are about! If we can do anything to make your stay more enjoyable please let us know!

What other Holiday Parks do you own?

Ingenia Holidays is an ever expanding portfolio of properties spread through costal and regional NSW and South East Queensland. Check the parks list on the main toolbar to see exactly where our parks are located.

Do you have annual vans?

We don't offer annual holiday rentals.

Do you offer permanent housing?

We do offer permanent lifestyle accommodation options, it best to contact us directly to discuss availability.

Do you have a pool?

We sure do! It wouldn't be a holiday park without a pool!

Do you have a jumping Cushion?

We don't have a Jumping Cushion but we do have some other great facilities!

Do you have a loyalty program?

Watch this space, we are working on it!

What is your late check-in procedure?

If you intend to check-in after hours please contact during office hours to arrange entry.

What if I need assistance out of hours?

Please call the afterhour’s phone number located outside the office under the office hour’s sign.

Is there onsite management or caretaker?

Not every night but the afterhour’s number will always be answered throughout the night! If you have an emergency always dial 000.

What credit cards do you accept?

Visa and MasterCard.

Are you a member of one of the park chains?

Yes, we are a BIG4 property.